A. Wvd, D. Bv, J. Herbst, L. Maruster, G. Schimm et al., Workflow mining: A survey of issues and approaches, Data & Knowledge Engineering, vol.47, issue.2, pp.237-67, 2003.

D. Sinclair, Emergency department overcrowding ? implications for paediatric emergency medicine. Paediatr Child Health, pp.491-495, 2007.
DOI : 10.1093/pch/12.6.491
URL : http://europepmc.org/articles/pmc2528760?pdf=render

M. Gausche-hill, C. Schmitz, and R. Lewis, Pediatric Preparedness of US Emergency Departments: A 2003 Survey, PEDIATRICS, vol.120, issue.6, 2007.
DOI : 10.1542/peds.2006-3780

. Bonitasoft, Open Source Workflow Managment System Available from: http://community